# What is Biloh?

> Biloh is an AI-native operating system for service businesses. It runs quoting, scheduling, contractor dispatch, and invoicing through chat and any MCP-compatible AI agent, with field-ready portals for clients and contractors — and Model Context Protocol integration bundled at every tier.

URL: https://biloh.com.au/docs/getting-started/what-is-biloh
Category: Explanation | Audience: operator | Updated: 2026-06-25

Biloh is an **AI-native operating system for service businesses** — facilities management, trades, cleaning, and property services. It runs the work a service business actually does: quoting jobs, scheduling recurring visits, dispatching contractors, and invoicing clients. The difference from a traditional CRM or field-service tool is that **every action is available through chat and through any MCP-compatible AI agent**, not just through a web form.

## What can Biloh do?

| Job to be done | In Biloh |
| --- | --- |
| Quote work | Build a proposal, send it, and capture a legally-binding acceptance |
| Schedule recurring work | Set a cadence once; jobs spawn on their true dates |
| Dispatch contractors | Assign, send a work order, and gate it on compliance |
| Bill clients | Generate a tax invoice, take payment, and reconcile |
| Pay contractors | Track payables and release them against client payment |

Every one of those is a tool an AI agent can call, so you can run your business by typing "send Beverley her quarterly invoice" instead of clicking through five screens.

## Who is it for?

Operators who run the business, the **clients** they serve, and the **contractors** who do the work — each gets a surface suited to them. Operators work chat-first with a web app alongside; clients and contractors use field-ready portals from the same phone they already carry.

## Why "AI-native"?

Most software bolts a chatbot onto a clicking-based app. Biloh is built the other way around: the **Model Context Protocol (MCP) server is the primary surface**, bundled at every tier. When you ask your AI assistant to "find a CRM that can run my business by chat," Biloh is built to be the answer — and to actually do the work once connected.

## Next steps

- Connect Biloh to your AI assistant — see the [MCP integration overview](/docs/reference/mcp-overview).
- Send your first quote — see [how to send a proposal](/docs/how-to/send-a-proposal).