# Chase overdue invoices with one reminder per client

> Open Finance, tap Chase overdue clients, set the date and your message, and tap Prepare reminders. Biloh prepares one email per overdue client — their statement, only the invoices they still owe and one link to pay everything. Nothing goes out until you tick clients and tap Send. Or ask your assistant "send payment reminders to everyone who is overdue" and say yes to the preview.

URL: https://biloh.com.au/docs/how-to/chase-overdue-invoices
Category: How-to guides | Audience: operator | Updated: 2026-11-08

**At a glance**

- **Who it's for:** Business owners and the people who run the office
- **What it does:** [Chasing overdue invoices, done for you](https://biloh.com.au/capabilities/chasing-overdue)
- **Tools it uses:** [`get_attention_digest`](https://biloh.com.au/connect#get_attention_digest) · [`list_invoices`](https://biloh.com.au/connect#list_invoices) · [`propose_payment_reminders`](https://biloh.com.au/connect#propose_payment_reminders) · [`approve_payment_reminders`](https://biloh.com.au/connect#approve_payment_reminders) · [`propose_send_statement`](https://biloh.com.au/connect#propose_send_statement) · [`confirm_pending_operation`](https://biloh.com.au/connect#confirm_pending_operation) · [`approve_pending_operation`](https://biloh.com.au/connect#approve_pending_operation) · [`propose_resend_statement`](https://biloh.com.au/connect#propose_resend_statement) · [`list_demo_inbox`](https://biloh.com.au/connect#list_demo_inbox)
- **What a person approves:** Biloh never moves money: its tools record payments that already happened, and a pay-now link opens the business's own Stripe checkout for its client.

Chasing is three steps: **see** who is overdue, **prepare** one reminder per client, and **send**
the ones you choose. Each reminder is that client's statement, the PDFs of only the invoices they
still owe, and one link that pays everything in one go.

## Who owes me?

**Ask your assistant:** "Who hasn't paid?" It calls `list_invoices`. "What needs my attention
today?" (`get_attention_digest`) lists the clients to chase too — one line per client, with the
invoices, the overdue total and the oldest days overdue — when the business has the money queues
turned on in its attention digest settings.

**In the app:** **Invoices** shows every invoice and how late it is
([work your invoice list](/docs/how-to/work-your-invoice-list)).

## How do I prepare the reminders?

**In the app:**

1. Open **Finance** and tap **Chase overdue clients**.
2. Check **Date the reminders go out** — the real day you are sending.
3. Write your **Message**. Biloh adds the greeting. `{overdue_total}`, `{pay_all_link}` and
   `{client_name}` are filled in for each client.
4. Tap **Prepare reminders**.

You see one card per client: who it goes to, the subject, the greeting, what is attached, and any
warning to read first — for example that the link also covers an invoice not yet due, or that the
client emailed you and has not had a reply.

**Ask your assistant:** "Send payment reminders to every client with an overdue invoice." It calls
`propose_payment_reminders` and shows you each preview. Nothing is sent yet.

## Why is a client under Not included?

Each one has its reason. The two you can act on:

- a bank deposit looks like their payment but is not matched yet — match it on **Reconcile** first
  ([reconcile money in](/docs/how-to/reconcile-money-in)), so you do not chase money you already have;
- the bank feed stops before the reminder date — import the latest bank file.

If you are sure, tap **Include them anyway**. A client who has already been sent this statement is left out
too; ask your assistant to send it again (`propose_resend_statement`).

## How do I send them?

**In the app:** tick the clients, tap **Send** (the button says how many), and confirm with
**Send now**.

**Ask your assistant:** "Yes, send them" — or "send all but Harbourview". It calls
`approve_payment_reminders` and tells you each one that was sent. If every client had been left out,
it says nothing was sent and why, rather than reporting a send.

## Can I send one client a statement?

Ask your assistant: "Send Harbourview a statement for last month." It builds the statement and
shows it to you (`propose_send_statement`), stages it when you agree (`confirm_pending_operation`)
and sends it when you say yes (`approve_pending_operation`).

## Where can I see what was sent?

Each reminder that goes out is recorded as a statement sent to that client. On the public demo
business every email is kept in its own **Demo inbox** instead of being delivered; ask the
assistant to "show me the demo inbox" (`list_demo_inbox`) to see them.

**Biloh never moves money: its tools record payments that already happened, and a pay-now link opens the business's own Stripe checkout for its client.**

## Related

- [Chasing overdue invoices: the tool sequence for AI assistants](/docs/reference/chasing-overdue-invoices-for-agents)
- [Work your invoice list](/docs/how-to/work-your-invoice-list)
- [Review Biloh on the demo business](/docs/how-to/review-biloh-on-the-demo-business)