Explanation

Why Biloh works the way it does: the decisions behind payments, scheduling, email and data.

12 pages · last updated 2026-11-11

• Is my business data kept in Australia?

  Yes. Biloh stores every business's data in Sydney, Australia, tied to that business on every request, with export and deletion from Settings.

• A payment link you can store

  A Stripe checkout session expires by design. Any payment link you store on a record, print, or hand over has to be the portal link instead.

• Which AI assistants work with Biloh?

  Claude and Grok; ChatGPT with the core tool list — and any assistant that speaks MCP — with permissions you choose, at no extra cost on any plan.

• One schedule, one truth: how biloh keeps the calendar honest

  The integrity invariant behind biloh scheduling: the calendar equals the contract, and when it can't, a human is told — never silently.

• What a field-service scheduling engine should be able to express

  The recurring-work patterns real service contracts contain, and how biloh represents each one — including the ones most tools can't.

• Closing the books by chat

  What actually happens when an operator tells an AI assistant to reconcile the bank, close the month and produce the BAS in Biloh.

• The Biloh finance engine: accounting you can run by chat

  Bank feed, reconciliation, month and quarter close, BAS, P&L, balance sheet and the accountant pack, all driveable by natural language.

• How payment terms are decided on an invoice

  The cascade from client to business default, why a due date is not a payment term, and the rule that an invoice never overstates the credit given.

• Can it handle residential and commercial clients?

  Residential and commercial clients run on one engine. What changes is client type, service audience, payment defaults and price presentation.

• Trading name versus legal entity: which name shows where

  Operator screens name a business the way you know it. Tax invoices, statements and the accounting mirror carry the registered entity — and a test enforces both.

• How outbound email is addressed and signed

  Why a company name is never used as a greeting, how the fallback ladder works, and how your own note suppresses a duplicate greeting or sign-off.

• Why your brand assets should outlive your designer

  How Biloh's Brand Pack keeps finished files AND editable source masters with your business, so any designer can continue the work.