To dispatch and triage work in Biloh you use one status-aware surface — the Job Command Sheet — reachable from every board view. You can do each step by chat (ask your AI assistant) or in the app; the actions are identical.
How do I get a job to a contractor?
Open the job's card and the Job Command Sheet appears with the actions that make sense for its status. For an unassigned job you can Assign it to a compliant contractor, or — if you do the work yourself — Do it myself, which assigns to your own crew and dispatches in one tap (see delivery models). Once assigned, Dispatch hands it to the contractor. Assignment runs a compliance gate: a contractor who lacks the service capability, a signed agreement, or current insurance is blocked with the exact reason, not silently dropped.
What can I do from the sheet?
The sheet is the whole triage menu, so control never lives on some other screen:
- Reschedule — move this one occurrence to a new day, with a reason. Editing a recurring series instead asks whether you mean this occurrence or all future ones (scheduling by the day).
- Reassign / Unassign — hand the job to a different contractor, or pull it back to the unassigned pool.
- Hold / Resume, Cancel (reason required), and Complete on behalf — record a completion for a job done in the field, honouring the site's photo and notes requirements.
- Un-complete — undo a completion (until the job has been invoiced), the way Housecall Pro's "unfinish" works.
What needs my attention this morning?
The board leads with a needs-attention strip: Overdue, Missed, Unassigned within the next few days, Declined, and Awaiting re-acceptance. Each chip filters the list to exactly those jobs. The design rule is that every fetched job appears in at least one bucket — a job whose date has passed surfaces in Overdue rather than falling into a gap. Tap a chip, work the list, and the count drops as you clear it.
Bulk moves after a bad-weather day
When a whole day needs to shift — a public holiday, a rain-out — select the affected jobs and bulk-reschedule them to one new date with a shared reason. Bulk gestures are a Pro-plan capability; single-job reschedule is always available. The move records a per-job audit trail and moves only the jobs whose lifecycle allows it, returning any it couldn't move.